Privacy Policy

1. INTRODUCTION

At Diversity Camps Pty Ltd, we are committed to protecting the privacy and personal information of our customers, website visitors, and other individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws.

2. INFORMATION WE COLLECT

We may collect various types of personal information, including but not limited to:

CONTACT INFORMATION

Names, addresses, email addresses, phone numbers, and other contact details.

REGISTRATION INFORMATION

Information provided when registering for our camps or events, including participant details, medical history, emergency contact information, and dietary preferences.

PAYMENT INFORMATION

Payment card details, billing addresses, and transaction information for processing camp registrations and related financial transactions.

COMMUNICATIONS

Records of communications between you and our representatives, including emails, messages, and other forms of correspondence.

WEBSITE USAGE DATA

Information collected automatically with cookies and similar technologies when you visit our website, such as your IP address, device information, and browsing activity.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

How We Use Your Information

We use the personal information we collect for various purposes, including:

  • Providing Camp Services: To process camp registrations, communicate important updates, manage participant information, and deliver camp-related services.
  • Customer Support: To respond to inquiries, address concerns, and provide assistance regarding our services.
  • Marketing and Communication: To send promotional materials, newsletters, and updates about our camps, events, and other related offerings. You can opt out of receiving marketing communications at any time.
  • Improving and Personalizing our Services: To analyse website usage, enhance user experience, and develop and improve our camps and services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, and to protect our rights, property, and safety.
3. INFORMATION SHARING AND DISCLOSURE

We may share your personal information with third parties in the following circumstances:

SERVICE PROVIDERS

We may engage trusted service providers who assist us in delivering our services and processing your information on our behalf (e.g., payment processors, IT support, and customer service providers).

LEGAL COMPLIANCE

We may disclose your information when required by law, court order, or government authorities, or to enforce our legal rights or defend against legal claims.

BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

7. DATA SECURITY

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

8. YOUR DATA RIGHTS AND CHOICES

You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. You may also have the right to object to or restrict certain processing activities and to withdraw consent if you have previously provided it.

To exercise your rights or make inquiries about your personal information, please contact us using the information provided in the “Contact Us” section below.

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

CHILDREN’S PRIVACY

Our camps and services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected personal information from a child without consent, please contact us immediately so that we can take appropriate steps to address the situation.

9. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The revised Privacy Policy will be effective as of the updated date indicated at the beginning of the policy.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Diversity Camps Pty Ltd email: info@diversitycamps.com.au or call 0447 464 124

We will make every effort to address your inquiries and resolve any concerns in a timely and appropriate manner.